Below are a list of answers to Frequently Asked Questions.
Using our method, you will NOT void your phone's warranty, if you the instructions correctly.
If you unlock your phone with cellunlock.ca, you can factory reset, restore your phone as many times as you wish, and your phone will remained unlocked forever.
You do NOT need a computer to unlock your phone.
In some rare cases, a computer may be required to complete the unlock process for an Apple iPhone.
We accept credit cards, paypal and e-mail money transfer.
No, we only accept online payments via Paypal or Email Money Transfer / Interac e-Transfer.
No, you cannot cancel your order after you have made payment.
We only offer refunds if WE are NOT able to unlock your phone.
If you have provided incorrect information causing the unlock to fail, a refund will NOT be issued.
If you did not follow instructions provided correctly, causing the unlock to fail, a refund will NOT be issued.
No, you will not get a refund for second thoughts. If the unlock code has been generated successfully, a refund will NOT be issued regardless of the reason.
If the unlock code provided is not accepted by your phone, and you have exhausted all troubleshooting steps provided by cellunlock.ca, and is still unsuccessful, we can issue a refund.
Please provide a single continuous video including the following information:
We only operate an online site, we do not have a physical location.
Since our prices are already low, we don't reguarly offer discounts.
Different carriers and different brands have different return times. Some phones will come back within minutes, while others will take several days.
We try our best to process all orders immediately, but sometimes there are delays at the source level beyond our control.
The ETA listed on the Order Page is an estimation based on average return time based on recent history, but that can change without notice. The ETA specified on the website is an estimation, NOT a guarantee.